Help & Technical Support

Did you use the hyperlink from the e-mail with your password to access the test site?

• If Yes, have you taken the test already or trying to resume a test in progress?
  • The password will expire 48 hours after you have started an online test. If 48 hours has elapsed and you need to resume a test, please contact your course professor. Your course professor is the only person who can authorize a test re-start or re-take.
  • You can only log into your test three times within 48 hours. If you are trying to log in a fourth time, please contact your course professor to re-start the test.
• If No, then please use the hyperlink so that the password and your student information is autofilled into the online form. You can also copy/paste the password into the online test registration form.
• If none of these situations apply to your specific problem with the password, click here.

• The login instructions to access your student/learner site are included with the e-mail you receive with the passwords.
• Your login name is your e-mail address that you have on file with the school or university.
• Your login password is listed within the e-mail with the passwords. Your login password is not the same as the password you use to take an online test or training session.
• If this still does not address your situation, click here.

• Please use the hyperlink included within the e-mail you received with your passwords to resume a test or training session.
• Please note that you are allowed three opportunities to resume a test within 48 hours. After 48 hours from the start of a test or after three log-in sessions, you will be locked out of the test. If this situation happens, please contact your course instructor/professor. Only your course instructor/professor is authorized to re-set or issue a new password.
• Online training sessions are valid for 120 days with unlimited login opportunities within the 120 days.
• If this still does not address your situation, click here.

• Please be sure you have your pop-up blocker turned off or allowed for our site (www.peregrineacademics.com)
• If you have an additional personal firewall, please be sure that our site is listed as an allowed site or turn off the firewall for the duration of the test or training session.
• Make sure the test did not open behind an open browser. Minimize all other browser sessions during the test or training session.
• If this still does not address your situation, click here.

• If you have lost your passwords, please use our password retrieval form.
• Passwords will be sent to you on or just before your course start date using the e-mail address you have on file with your school or university.
• We send the passwords based on the list provided to us by your school. Please verify that you are registered for the course with your academic advisor or school official.
• Please check your junk mail folder. The e-mail will come from sales@peregrineacademics.com.
• If this still does not address your situation, click here.

• After completing the test or training session, you will be asked to view or save your certificate.
• If you have already completed your test or training session, login to your student/learner site using the login instructions included within the e-mail with the passwords from sales@peregrineacademics.com.
• From there you can view your online activity and print or save completion certificates.
• If this still does not address your situation, click here.

• Go to our main web site address at www.PeregrineAcademics.Com
• Select the "For Our Clients" tab and navigate to your school.
• Your login name is your complete e-mail address that you have on file with the school.
• You will receive the password by e-mail from support@peregrineacademics.com
• If you have not received this e-mail, please check your SPAM folder.
• We receive the list of instructors/mentors/professors from your school’s program manager for our online services. Please verify that you are on this list.
• If this still does not address your situation, click here.

• You will receive your login information by e-mail from support@peregrineacademics.com
• If you have not received this e-mail, please check your SPAM folder.
• We receive the list of instructors/mentors/professors from your school’s program manager for our online services. Please verify that you are on this list.
• If this still does not address your situation, click here.

• Log into your Mentor site for your school using the login name and password sent to you from support@peregrineacademics.com.
• Verify the student's records. From your Mentor's page, you can select students by name and course.
• If you determine that you need to allow the student to re-take a test or training session, select the option to issue the student a new password. You are only allowed to re-register students who have been previously registered with you.
• Please note that your school will be billed for all passwords used and by issuing a new password, your school will be billed accordingly.
• You cannot enroll new students from this site. To enroll a new student, please contact your registrar or school program manager.
• If this still does not address your situation, click here.

• Log into your Mentor site for your school using the login name and password sent to you from support@peregrineacademics.com.
• Verify the student's records. From your Mentor's page, you can select students by name and course.
• Please note that students are allowed to resume a test three times within 48 hours after a session has begun. There may, however, be extenuating circumstances where additional login attempts or additional time is needed by the students.
• If you determine that you need to allow the student additional login attempts or time, select that option from your Mentor's page.
• You cannot enroll new students from this site. To enroll a new student, please contact your registrar or school program manager.
• If this still does not address your situation, click here.

• Log into your Mentor site for your school using the login name and password sent to you from support@peregrineacademics.com.
• You can select learners by name, course, and start date. Apply the filter to review the results.
• Select the student from the results to view the student’s specific results and the completion certificate.
• If this still does not address your situation, click here.

• Please direct the student to the Technical Support section at:
    http://www.peregrineacademics.com/support
• From this site, the student can problem-solve the issue or contact us directly for the passwords.
• If this still does not address your situation, click here.

• Go to our main web site address at www.PeregrineAcademics.Com
• Select the "For Our Clients" tab and navigate to your school.
• Your login name is your complete e-mail address that you have on file with the school.
• You will receive the password by e-mail from support@peregrineacademics.com
• If you have not received this e-mail, please check your SPAM folder.
• If this still does not address your situation, click here.

• You will receive your login information by e-mail from support@peregrineacademics.com
• If you have not received this e-mail, please check your SPAM folder.
• If the e-mail is not in your SPAM folder, please call us at 1-877-266-1555.
• If this still does not address your situation, click here.

• Log into your Program Manager's site for your school using the login name and password sent to you from support@peregrineacademics.com.
• Verify the student's records. From your Program Manager's page, you can select students by name and course.
• If you determine that you need to allow the student to re-take a test or training session, select the option to issue the student a new password. You are only allowed to re-register students who have been previously registered with you.
• Please note that your school will be billed for all passwords used and by issuing a new password, your school will be billed accordingly.
• If this still does not address your situation, click here.

• Log into your Program Manager's site for your school using the login name and password sent to you from support@peregrineacademics.com.
• Verify the student's records. From your Program Manager's page, you can select students by name and course.
• Please note that students are allowed to resume a test three times within 48 hours after a session has begun. There may, however, be extenuating circumstances where additional login attempts or additional time is needed by the students.
• If you determine that you need to allow the student additional login attempts or time, select that option from your Program Manager's page.
• If this still does not address your situation, click here.

• Log into your Program Manager's site for your school using the login name and password sent to you from support@peregrineacademics.com.
• You can select learners by name, course, and start date. Apply the filter to review the results.
• Select the student from the results to view the student's specific results and the completion certificate.
• If this still does not address your situation, click here.

• Please direct the student to the Technical Support section at:
    http://www.peregrineacademics.com/support
• From this site, the student can problem-solve the issue or contact us directly for the passwords.
• You can also register the student for passwords.
• If this still does not address your situation, click here.

• Log into your Program Manager's site for your school using the login name and password sent to you from support@peregrineacademics.com.
• Navigate to the section regarding new student registration.
• Enter the required information and the student will receive the passwords by e-mail.
• If this still does not address your situation, click here.

Did you use the hyperlink from the e-mail with your password to access the test site?

• If Yes, have you taken the test already or trying to resume a test in progress?
  • The password will expire 48 hours after you have started an online test.
  • You can only log into your test three times within 48 hours.
• If No, then please use the hyperlink so that the password and your student information is autofilled into the online form. You can also copy/paste the password into the online test registration form.
• If none of these situations apply to your specific problem with the password, click here.

• The login instructions to access your student/learner site are included with the e-mail you receive with the passwords.
• Go to http://www.peregrineacademics.com/services/login.php.
• Your login name is your e-mail address that you used to purchase the password.
• Your login password is listed within the e-mail with the passwords. Your login password is not the same as the password you use to take an online test or training session.
• If this still does not address your situation, click here.

• Please use the hyperlink included within the e-mail you received with your passwords to resume a test or training session.
• Please note that you are allowed three opportunities to resume a test within 48 hours. After 48 hours from the start of a test or after three log-in sessions, you will be locked out of the test.
• Online training sessions are valid for 120 days with unlimited login opportunities within the 120 days.
• If this still does not address your situation, click here.

• Please be sure you have your pop-up blocker turned off or allowed for our site (www.peregrineacademics.com)
• If you have an additional personal firewall, please be sure that our site is listed as an allowed site or turn off the firewall for the duration of the test or training session.
• Make sure the test did not open behind an open browser. Minimize all other browser sessions during the test or training session.
• If this still does not address your situation, click here.

• If you have lost your passwords, please use our password retrieval form.
• Please check your junk mail folder. The e-mail will come from sales@peregrineacademics.com.
• If this still does not address your situation, click here.

• After completing the test or training session, you will be asked to view or save your certificate.
• If you have already completed your test or training session, login to your student/learner site using the login instructions included within the e-mail with the passwords from sales@peregrineacademics.com.
• From there you can view your online activity and print or save completion certificates.
• If this still does not address your situation, click here.