Technical Support

NOTE: You must follow the instructions provided from your course professor (syllabus) in order to self-register for an exam, APA course, or ALC module. We WILL NOT register you separately from the course instructions – you must self-register. 

If you have self-registered and still need assistance, please consider the following: 

  1. If you cannot find your access link, please use the access link request form.
  2. If you need your completion certificate re-sent, please use the certificate request form.
  3. If you do not know the e-mail address you used when you self-registered, complete the access link request form.
  4. For technical support help, please refer to the Frequently Asked Questions Guide.
  5. If the problem concerns issues with your e-mail address, then please complete a support request form

If you exceeded 3 exam access attempts or the 48-hour period between starting and completing an exam, only your course professor can authorize us to re-open the exam. 

If you experience further issues or your issue is not related to the above listed areas, please complete a support request form